退款政策
Returns
Return eligibility depends on the items included in your order.
Where returns are accepted, returned items must be in the condition in which they were received: unworn or unused, with tags attached, and in their original packaging, or otherwise in accordance with the instructions provided in our return policy. If an item has been used, damaged, or excessively worn or handled, we may reduce the refund amount.
Please contact us to ask about available return options and how to initiate a return.
How to Request a Return
Whether a return or cancellation request is accepted depends on the terms outlined above and any rights you may have under applicable law.
Please contact us within 30 days of delivery to request a return.
Unless otherwise stated by us or required by applicable law, you are responsible for the return shipping costs for items returned because you changed your mind.
Email service@lifegrip-safety.com with your order number, the reason for your return, and relevant photos if the item is damaged or incorrect. Please wait for return instructions before shipping any item back.
Damaged Items and Other Issues
Please inspect your order upon receipt. If an item is defective, damaged, or incorrect, contact us immediately so we can review the issue and work toward a resolution.
Exceptions and Non-Returnable Items
Certain items may not be eligible for return, as described in the return terms above or as indicated in the product listing, on our website at the time of purchase.
If you have questions about whether a specific item is eligible for return, please contact us.
Exchanges
Please contact us before returning an item to inquire about available exchange options.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method unless otherwise stated. Your bank or payment service provider may require additional time to process and post the refund.Return shipping fees are non-refundable for change-of-mind returns.
If you have not received your refund within a reasonable period after it was approved, please contact us.
Nothing in this policy limits any rights you may have under applicable consumer protection laws, including rights that may apply if an item is defective, not as described, not delivered within a required or agreed timeframe, or otherwise fails to comply with applicable law.
Contact Us
To request an order cancellation, initiate a return, check the status of a return, inquire about an exchange, or report a damaged item, please contact us at service@lifegrip-safety.com.